Silver and Gold subscription fees, the extra-attempts top-up, and any Services request (CV writing, cover letter writing, Statement of Purpose writing, or document review) are non-refundable once charged, except where a refund is required by applicable law. This applies regardless of how much of the plan, top-up, or service you have actually used.
You can pause auto-renewal on a Silver or Gold subscription at any time from Settings in your profile. Pausing stops future billing — it does not refund or shorten the period you have already paid for. Your plan stays active and fully usable through the end of your current billing period, and only then reverts to Free.
There is no separate "resume" action once auto-renewal is paused. If you want the plan again after it lapses, you subscribe again through the normal checkout flow, the same as a new subscription.
If you believe you were charged in error — for example, a duplicate charge, or a charge after you had already cancelled — contact us at hello@hamia.io with the email address on your account and, if you have it, the payment reference from your receipt. We will investigate and correct any genuine billing error.
Hamia Business engagements are scoped and agreed directly with our team before any payment is made, so pricing and refund terms for a Business engagement are whatever was agreed in that specific arrangement, not this page.
Please contact us before filing a chargeback with your bank or card provider — most billing questions can be resolved directly and faster this way. Filing a chargeback for a charge you authorised may result in your account being suspended while the dispute is reviewed.
If you have any questions about this Refund Policy, please contact us at legal@hamia.io or write to us at our registered address: Plot 21, Ikota Road, Lekki, Lagos State, Nigeria.