Refund Policy
Payments on Hamia are non-refundable, except where the law requires a refund or we made a billing mistake. If something went wrong, contact us first and we will put it right.
1. General Rule
Payments for Hamia plans, subscriptions, class purchases, and gift codes are non-refundable once charged, including for any part of a plan or class you did not use, except as described below or where the law of your country requires a refund. This policy forms part of our Terms of Service.
2. Plans and Subscriptions
How long a payment covers and whether it renews automatically are shown when you check out. A plan that does not renew simply ends at the end of the period you paid for. If a plan renews automatically, you can cancel renewal at any time before the next billing date, in your account where that option is shown or by emailing hello@hamia.io; you keep access until the end of the period you have already paid for, and you will not be charged again. Free trials end on their own and never turn into a paid plan without your choice.
Hamia Apps Model subscriptions are sold through our online reseller Paddle.com, which is the merchant of record for those orders. Refunds for those orders are issued by Paddle under this policy and Paddle's buyer terms.
3. Classes and Gift Codes
A class purchase is complete when payment is confirmed. If you cannot access a class you paid for because of a problem on our side, contact us and we will fix it or refund you. Gift codes are non-refundable once bought, whether or not they are redeemed, and they do not expire.
4. Billing Errors
If you were charged twice, charged the wrong amount, or charged for something you did not buy, email hello@hamia.io with your account email and the payment reference from your receipt. We will correct any billing error, including by refunding the amount charged in error.
5. Your Rights Under Local Law
Some countries give consumers a right to cancel a purchase or to a refund in certain situations. Nothing in this policy limits any right you have under the consumer protection laws of the country where you live.
6. Chargebacks
Please contact us before disputing a charge with your bank or card provider; we can usually resolve it faster. While a dispute about a charge you authorized is open, we may pause access to the related account.
7. Contact Us
For billing questions, email hello@hamia.io. For questions about this policy, email legal@hamia.io or write to Hamia LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.