Privacy Policy

1. Who We Are

This Privacy Policy explains how Hamia LLC ("Hamia," "we," "us," or "our") collects, uses, shares, and protects personal information when you use hamia.io and our products, including Hamia Business Model, Hamia Studio, Hamia Manager, Hamia Education Model, Hamia Apps Model, Hamia API, and Hamia Pay (together, the "Services").

Hamia LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, is responsible for your personal information under this policy. In some countries, our affiliated companies help us process payments; they handle your information only as described here.

2. Information We Collect

Information you give us.

Account information, such as your name, email address, phone number, and the details you use to sign in.
Business information, such as your business name, products, prices, policies, opening hours, and the knowledge you give your AI assistant.
Content you create or upload, such as classes, lessons, websites, images, videos, and messages.
Payment information. Payments are handled by our payment providers. We do not store full card numbers.
Identity verification. Teachers who apply to Hamia Education Model provide a government ID, a photo of themselves, a short introduction video, a resume, and payout details so we can confirm who they are. Students provide a date of birth and phone number so we can apply the right age protections.
Communications, such as messages you send to our support team or through our contact forms.

Information collected automatically. When you use the Services, we collect device and usage information such as your IP address, browser and device type, pages viewed, and actions taken, partly through cookies and similar technologies (see section 12).

Information from others. When a business uses Hamia to talk to its customers, we receive the messages and contact details those customers send through the channels the business connects (see section 6). We may also receive information from payment providers and from platforms you choose to connect to Hamia.

3. How We Use Information

We use personal information to:

Provide, operate, and maintain the Services, including the features you choose to use
Create and secure your account, verify identity, and prevent fraud, abuse, and security incidents
Process payments, subscriptions, and payouts
Send service messages such as sign-in codes, receipts, and important notices
Respond to your requests and provide support
Understand how the Services are used so we can fix problems and improve them
Send news and product updates where you have agreed to receive them; you can unsubscribe at any time
Comply with the law and enforce our terms

4. AI-Powered Features

Many of our Services use artificial intelligence, for example to answer a business's customers, create content, read text aloud, generate media, tutor students, and review teacher applications. To provide these features, we send the information needed for a specific request to AI service providers who process it on our behalf. We send only what the feature needs, not your whole account.

We do not use your content or your customers' conversations to train our own AI models. AI can make mistakes, so important information from an AI feature should be checked.

5. How We Share Information

We share personal information only in these situations:

Service providers who work for us, including providers of cloud hosting and data storage, AI services, payment processing, email and text-message delivery, video and audio services, security and fraud prevention, and analytics. They may use the information only to provide their services to Hamia.
Businesses and teachers you deal with. If you message a business or join a class, that business or teacher receives the information you share with them.
Platforms you connect. If you connect a messaging or social platform to Hamia, we exchange information with it as needed to deliver your messages.
Legal and safety reasons, when we believe in good faith it is required by law or needed to protect the rights, property, or safety of Hamia, our users, or the public.
Business transfers, as part of a merger, acquisition, financing, or sale of assets, subject to this policy.
With your consent, or at your direction.

Hamia Apps Model subscriptions are sold through our online reseller Paddle.com, the merchant of record for those orders, which receives the information needed to process your payment under its own privacy notice. We do not sell personal information, and we do not share it for cross-context behavioral advertising. A list of our service providers is available on request at privacy@hamia.io.

6. Businesses That Use Hamia

When a business uses Hamia to communicate with its own customers, the business decides what is collected and how it is used, and Hamia processes those conversations on the business's behalf. The business remains responsible for its own privacy practices and for having the right to share its customers' information with us. If you are a customer of a business that uses Hamia, please contact that business about your information; we will help them respond.

A business can choose to make some of its information public so customers can find it through search engines and AI assistants. This is always the business's own separate choice and can be turned off at any time.

7. Your Rights and Choices

Depending on where you live, including under the EU and UK GDPR, U.S. state privacy laws such as the California Consumer Privacy Act, and Nigeria's Data Protection Act, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your personal information
Receive a copy of your information in a portable format
Object to or restrict certain processing
Withdraw consent where we rely on it
Appeal a decision we make about your request

You can update your account information and delete your account in your account settings. To make any other request, email privacy@hamia.io. We may need to verify your identity first, and we will not treat you differently for using these rights. You also have the right to complain to your local data protection authority.

8. Data Retention

We keep personal information for as long as your account is active or as needed to provide the Services. You can delete your account in your account settings. Some information may be kept after that where we need it to meet legal, tax, or accounting obligations, resolve disputes, prevent fraud and abuse, or enforce our agreements. You can ask us to delete any remaining information at privacy@hamia.io. Conversations a business has with its customers are kept according to that business's settings and instructions.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring. No system is completely secure, so we cannot guarantee absolute security. Please keep your sign-in details private and contact us right away if you believe your account has been compromised.

10. International Data Transfers

Hamia operates globally, so your information may be processed in countries other than your own, including the United States. Where required, we protect these transfers with appropriate safeguards such as standard contractual clauses.

11. Children's Privacy

Our Services other than Hamia Education Model are not intended for anyone under 18.

Hamia Education Model may be used by students who are minors, with these protections, consistent with the U.S. Children's Online Privacy Protection Act and the GDPR:

Children under 13 cannot create an account.
In the EU, UK, and EEA, students aged 13 to 15 need a parent or guardian to give consent by email before their account becomes active.
Students under 18 cannot join live video classes.

If you believe a child has given us personal information without the required consent, contact us at privacy@hamia.io and we will delete it.

12. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your settings, protect against spam and abuse, and understand how the Services are used. You can choose which non-essential cookies we use. See our Cookie Policy for details.

13. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will tell you by email or with a notice on hamia.io before they take effect. The date at the top shows when it was last updated.

14. Contact Us

For questions about this policy or your information, email privacy@hamia.io or write to Hamia LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA. For copyright concerns, see our Copyright Policy.